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WEDNESDAY, APRIL 21 - AFTERNOON

Testing Within the Shades of Agile
Nancy Kelln, Integritas Solutions Inc.

Track 1: 2:30 - 4:00

There is no cookie cutter solution or step by step guide to follow when determining how to effectively test across varied agile projects. The testing approach needs to be adaptive and scalable to the project methodology, constraints, team dynamics, and corporate culture. Often, the tester will need to change their mindset on testing perceptions, expectations, and deliverables.  Although the approach, techniques, and tools leveraged must be flexible, there are key success factors that can be applied almost universally. This workshop will highlight real-world experience of testing successfully within projects of varying degrees of agile adoption. With practical examples, the presentation will provide adaptive test approaches for projects ranging from textbook adoption to experimentation as traditional teams begin their transition to agile. This session will include a hands-on activity.

About the speaker...
Nancy Kelln is an independent consultant with 12 years of diverse experience within the IT industry.  Nancy is motivated by working with teams who are implementing or enhancing their testing practices; providing adaptive testing approaches in both agile and traditional testing teams. She has coached test teams in various environments and facilitated numerous local and international workshops and presentations. She is an active member of the Calgary Software Quality Discussion Group, Association for Software Testing and the Scrum Alliance and has co-founded the Calgary Perspectives on Software Testing Workshop (POST) with Lynn McKee. Nancy has also been published in the Software Test and Performance Magazine.

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Building and Sustaining a Successful Testing Center of Excellence
Phil Ruth and Michael Van Boven, Deloitte Consulting LLP

Track 2: 2:30 - 4:00

A Testing Center of Excellence (CoE) centralizes core testing capabilities and processes across the enterprise in order to continuously improve organizational focus on delivery of quality code, removing bottlenecks, and improvement of the overall capacity of the testing organization.  The CoE also governs all testing activities across the enterprise and provides standardization of test processes and documentation.  CoE's are widely used in the marketplace for organizations with the establishment of new, specialized, and infrastructure technologies.  Most Fortune 500 organizations have implemented some notion of a Center of Excellence, even those companies that do not use the term “CoE.”  In this workshop, Phil and Michael will cover the value proposition of a Testing CoE.  They will discuss best-in-class models, tools, and techniques to implement and support the CoE including an approach for developing internal skill-sets and competencies.

About the speakers...
Phil Ruth is a director in Deloitte’s Technology Integration Practice and leads the Functional and Test Capability for Deloitte’s Technology Practice.  He has over fifteen years of IT delivery leadership experience focused on large scale systems implementation including strategic planning, enterprise architecture and application development services, electronic commerce, multi-channel enterprise services, and end-to-end testing.  Phil has experience across health care/ life sciences, communications/media, and public sector industries.

Michael Van Boven is a Senior Manager in Deloitte’s Technology Practice and has over nine years of experience in managing large, complex system integration engagements and over six years of testing focused experience. Michael’s testing experience includes conducting testing assessments, designing test strategies, managing end to end complex test program efforts, and establishing comprehensive Testing Centers of Excellence (COE) for large clients in the telecommunications/media, financial services, and utilities industries. Outside of current client and project delivery commitments, Michael is also serving as the operational lead for Deloitte’s Global Testing Practice.

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Getting Testable Requirements and Testing Them
Rebecca Staton-Reinstein, PhD, Advantage Leadership, Inc.

Track 3: 2:30 - 4:00

Break the cycle of unsatisfactory projects by getting to the source of problems and building a platform for success.  Learn to apply the eight key processes for getting great requirements and testing them correctly. Testing, after all, begins in the requirements gathering process.  It is important to understand that your customer does know what he wants, even though he has difficulty expressing it.  Simple models can be used to make the ambiguous concrete.  This hands-on workshop will help you lock in the learning for a subset of these ‘must-do’ techniques.   Apply them to any lifecycle, methodology, or technology and see the result immediately in reduced defects later in the lifecycle and in production.

About the speaker...
As President of Advantage Leadership, Inc., Rebecca Staton-Reinstein, Ph.D., CSQA, works with companies to improve the quality and productivity of software-related efforts. She helps IT organizations assess the current situation and create strategic plans to engineer successful processes, establish business-oriented measurement, and improve bottom-line results. She works with both technical and managerial staff to discover hidden costs and demonstrate ROI. Rebecca has successfully established three QA organizations; she has an international client base, and is the author of books on improving software quality and strategic planning including Get Great Requirements, The Hard Job of Making Software Work: Building the QA Function Step-by-Step, Success Planning: A 'How-To' Guide for Strategic Planning, and Conventional Wisdom: How Today's Leaders Plan, Perform, and Progress Like the Founding Fathers.

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Test Scenario Design Techniques
Timothy Korson, PhD, Qualsys Solutions

Track 4: 2:30 - 4:00 

How many test cases do I need?  What should they be?  How do I know that I have adequate test coverage?  Come join Tim’s session and together you’ll work through a set of practical techniques for systematically clarifying requirements and identifying a comprehensive set of test scenarios from those written requirements.  You’ll do a few examples together as a group and then you’ll have a chance to try your own hand at it.  Tim will go beyond standard binary decision tables and consider higher order tables and orthogonal arrays.  You’ll leave with a link to a free tool you can use to improve test case design in your own organization.

About the speaker...
Dr. Timothy Korson has had over a decade of significant experience working on a large variety of systems developed using modern software engineering techniques. This experience includes distributed, real time, embedded systems as well as business information systems in an n-tier, client-server environment.  Tim's typical involvement on a project is as a senior management consultant with additional technical responsibilities to ensure high quality, robust test and quality assurance processes and practices.  Tim has authored numerous articles, and co-authored a book on Object Technology Centers, Object Technology Centers of Excellence.  He has given frequent invited lectures at major international conferences and has contributed to the discipline through original research. The lectures and training classes he presents receive uniformly high marks.

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Behavior-Driven Testing
Jeff Rogers, ThoughtWorks

Track 5: 2:30 - 4:00

Behavior-driven testing is the key thread that keeps your software development lifecycle together.  Integrating behavior-driven ideas and tools with the long-term goals of your organization will create greater cohesion between the business, development, and testing teams.  Using a natural, business language for all team communications, from idea definition to code to manual and automated tests, is the most efficient way to build and support software over the long-term.  This workshop will include lecture and hands-on pairing/demos of behavior-driven frameworks, including Cucumber and jBehave.  You will return to your organization with personal experience in building manual and automated tests using behavior-driven development testing tools.

About the speaker...
Jeff Rogers, a lead consultant and testing specialist at ThoughtWorks, specializes in agile methodologies and process improvement in the areas of testing automation and quality assurance.  Over the last ten years, Jeff has held test management and hands-on testing roles within ThoughtWorks and Spring supporting multiple industries including leasing, insurance, e-commerce, banking, and healthcare. Jeff is experienced in JAVA, Ruby, and .NET testing frameworks including legacy automation testing tools.

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THURSDAY, APRIL 22 - AFTERNOON

Developers and Testers: Working Together in the Application Lifecycle
David Williamson, Microsoft

Track 1: 2:30 - 4:00

Developers and Testers seem to live on different planets with no shared philosophy, understanding, or tools that create a common approach to building quality applications.  While developers seem to have all the shiny new IDE’s, languages, and tools, testers are stuck in a time warp with ancient tools, languages, and techniques.  No wonder there is so much friction and animosity between these two critical application lifecycle participants.  In this interactive session, you will learn how to arm yourself and your testers with modern toolsets and techniques that can be shared with your developers, significantly improving the quality of your applications and moving quality up the application lifecycle.  Learn how you can file rich and actionable problem reports that significantly reduce or eliminate the infamous bug ping-pong between testers and developers.  Learn to quickly create multi-tier test environments and author complex build, deploy, and test work flows.  Enable a high level of collaboration between the developers and testers in your organization and see the difference.

About the speakers...
David Williamson is a Senior Development Manager in the Visual Studio Test Business at Microsoft. David is passionate about building well-integrated sets of tools and technologies that enable developers and testers build, test, and ship quality software. Over the past 15+ years working in product support, testing, and development David has gained insights to help team’s work together and build quality software. David is helping his team ship an integrated set of test case management, test execution UI automation tools, and Virtual Lab Management products in the upcoming Visual Studio 2010 release. David enjoys his spare time with his wife at his home in Duvall, Washington, and is an avid fan of ice hockey.

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Performance Validation and Optimization of Large Enterprise Applications
Vinkesh Mehta and Vic Soder, Deloitte Consulting LLP

Track 2: 2:30 - 4:00

Many organizations consider performance as an afterthought, but building high performance large enterprise applications is complex.  Performance planned as an integral part of your software development life cycle is highly effective.  The right set of tools, design patterns, and optimization techniques can provide significant improvements.  There are a range of tools that help improve your productivity with static code analysis, profiling, load testing, and production monitoring.  These tools provide valuable information required for design and configuration options. On very large applications, certain optimization and design techniques work much better for building highly scalable applications.  Additionally, the performance optimization approach for batch is quite different than for online or web services.  In this interactive learning session, you will discover what works and does not work on very large enterprise systems giving you practical information to help optimize your next large enterprise application.

About the speakers...
Vinkesh Mehta is a Specialist Leader in Deloitte’s Technology Practice.  He has 24 years of software industry experience building robust and high performance software systems from OS to end-user applications.  He currently works on a large public sector project where he has redesigned batch, online, and web services to achieve ten times or higher performance.  His current focus is performance analysis, optimization, testing, monitoring and capacity planning.  He is also involved on SOA standards as a member of the OASIS consortium where he has contributed toward the development of several SOA standards.  He has published several papers and has a patent in the area of Business Process Management and SOA.

Vic Soder is a Director with Deloitte Consulting LLP’s Systems Integration service line, with over 20 years of experience in Deloitte’s Technology practices.  He leads Deloitte’s national Application Performance Center of Expertise, specializing in application performance, system sizing, and capacity planning advisory services.  Vic has provided performance and capacity planning services to a wide variety of large clients in multiple industries.  He previously worked in positions with Boole & Babbage and the Institute for Software Engineering, and holds a B.S. degree in Mathematical Sciences from Stanford University.

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Implementing Measurement across CMMI Maturity and Capability Levels
Charlene Gross, Software Engineering Institute

Track 3: 2:30 - 4:00

Organizations are constantly searching for practical approaches to incorporate CMMI® practices.    Measurement is critical to the understanding of progress toward improvement, and yet, it is often seen as applicable only to the lower levels of capability and maturity.  Using an implementation of goal driven measurement called the Goal-Question-(Indicator)-Measure or GQ(I)M, this workshop will present a structured and highly practical approach that is closely aligned with the specific practices of the Measurement and Analysis (MA) Process Area. There will be discussion of the evolution of measurement requirements as organizations move up the maturity and capability level scales.  This will include a review of the issues surrounding failure of measurement programs, an approach to measurement that emphasizes understanding “why” people measure, and discussion of an implementation method that ensures both well-understood data and relevant reporting of that data. Lastly, Charlene will demonstrate the necessity of this well-considered approach as the foundation for the more complex environment of higher capability and maturity levels.

About the speaker...
Charlene Gross is a senior member of the technical staff at the Carnegie Mellon Software Engineering Institute.  Her primary work assignment is in the Acquisition Support Program, with focus on the US Army.  She is an authorized instructor for CMMI and is certified to teach Implementing Goal Driven Measurement.  Charlene has over 30 years of experience in both commercial and government environments.  Her roles have included director, program and project manager, consultant, and business analyst.  Most recently, she has edited a publication entitled “Incorporating Software Requirements into the System RFP: Survey of RFP Language for Software by Topic, v. 2.0.”

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Manual Testing to Automation in 15 Minutes or Less
John Miner, Original Software

Track 4: 2:30 - 4:00

Even in today's world of pervasive automation, manual testing is still a vital part of the software testing process. But is there a way to make manual testing less manual?  In this workshop, you will explore the issue of manual testing and determine if there is a way to solve the problem other than the traditional response of throwing more resources at it.  And, once you have optimized your manual testing process, how easy is it to jump to automation in a seamless and painless manner?  Attend this workshop to learn more.  John will cover how to execute a manual test with "assistance," the pragmatic difficulties of automated testing, and how best to execute an automated regression test.

About the speaker...
With a career spanning more than 20 years in the computing industry, John Miner has worked as a software developer, project manager, DBA, and chief architect at various companies including DuPont and i2 Technologies.  He is a well respected industry specialist who has spoken at both technical and business seminars and has presented at industry events.  Passionate about helping clients to achieve business value through better application development, his hands-on experience and extensive knowledge of the high-tech software industry make him an engaging and entertaining speaker.

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Leading from Behind: Team-based Acceptance Test-Driven Development
Jim York, FoxHedge Ltd

Track 5: 2:30 - 4:00

Agile teams deliver features quick and often.  This rapid delivery is made possible by chunking features into small valuable bits.  The development team can then swarm on a small bit and rapidly turn its requirements into a working feature for the customer.  Testing is essential in this process to ensure a good fit for the customer and to focus the team.  In this workshop, you will explore a team based, customer acceptance test driven approach that shifts testing from the end to the beginning of the development cycle.  In this approach testing shepherds all development activities throughout the cycle.  This workshop will include a case study and exercises to help you understand how to lead from behind.

About the speaker...
Jim York is a Certified Scrum Trainer, Certified Scrum Coach, and cofounder of FoxHedge Ltd.  For more than 20 years as a management and IT consultant, Jim has led, trained, and coached hundreds of individuals, teams, and organizations in the implementation of Lean and Agile concepts.  His workshops blend his practical experience in Scrum, Lean software development, extreme programming, Agile project management, product management, and traditional project management.  Jim shares his passion for Lean and Agile as a frequent presenter at conferences, users groups, public and on-site workshops, and as a business process coach.

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FRIDAY, APRIL 23 - AFTERNOON

From Audit Requirements to Checklist to Evidence Gathering Plan
Linda Westfall, The Westfall Team

Track 3: 1:00 - 3:00

Checklists are used to bring order and structure to a quality audit and to ensure complete coverage within the audit scope.  They are lists of yes or no questions that correspond to the audit requirements.  In this workshop, you will learn how to translate each audit requirement, from a standard, process, specification, etc., into one or more precise, measurable, and factual checklist items.  For each of these items, you will learn to determine what objective evidence must be gathered in order to determine if the answer to the checklist item is “yes” or “no.”   You will also understand how to create an objective evidence-gathering plan for each of the checklist items.  This plan will encompass a variety of evidence gathering techniques.   An industry-based case study, using interactive discussions and hand-on exercises, will be employed during this workshop to illustrate and practice learned skills.

About the speaker...
Linda Westfall is the President of The Westfall Team, which provides software engineering, quality, and project management training and consulting services.  Prior to starting her own business, Linda was the Senior Manager of Quality Metrics and Analysis at DSC Communications.  She has more than thirty years of experience in real time software engineering, quality, project management process engineering, and metrics. Linda is a past chair of the ASQ Software Division and has served as the Division’s Program Chair and Certification Chair and on the ASQ National Certification Board.  Linda is an ASQ Fellow and has a PE in Software Engineering from the State of Texas.  Linda is the author of The Certified Software Quality Engineer Handbook.

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Increasing Your Personal Value Within Your Organization
Jeanette Bordelon, Bordelon Consulting, Inc.

Track 2: 1:00 - 3:00

Are you ready to take control of your success? This workshop will help you increase your personal value within any organization. Join me as we walk through a 5 step plan for positive change.  Each step will take you through a journey consisting of an understanding of how your situation may have evolved, an assessment of where you want to be and where you think you are, an identification of the gaps, an understanding of the actions needed to help you move toward your goals, and finally, action.  Jeanette will demonstrate how your thoughts (good or bad) are easily apparent to others and why that really matters.  You will leave packed with information and a personal improvement plan that, when executed, will bring about the change you want to experience - increased value within your organization, increased self-esteem, even improvements in your personal life.  As you begin to take action, others will see a change and begin to view you and the value you bring in a new light.

About the speaker...
Jeanette Bordelon has been a project manager for many years in the private, public, non-profit, and consulting sectors.  Her project experiences span technology, finance, change management, and strategic planning.   Currently, Jeanette is building on her project management expertise with her passion for teaching and motivating change by focusing on presentations, seminars, and coaching that support positive change in others.  Jeanette has presented in corporate settings and at various professional association meetings including CQAA, IIBA, PMI Chapter events, and the PMI Global Congress.  She holds a BA in Education, masters degrees in music education and counseling as well as an MBA.  Jeanette also holds CQM, CQA, and PMP certifications and is a CTM (Competent Toast Master).

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From Ideas to Action: Your Roadmap to Take Testing to the Next Level
Susan Herrick, Hewlett Packard

Track 3: 1:00 - 3:00

So, where do you go from here?  QUEST 2010 is drawing to a close.  You've spent the week attending tutorials, workshops, and presentations where you've been inundated with exciting and motivating ideas.  You can hardly wait to start applying these ideas back in the real world.  Yet, far too often, conference attendees return to work with great intentions that fade away under the pressure of their day-to-day commitments.  What you need now is a game plan that will help you put what you've learned to work for you.  By combining a thought-provoking presentation with collaborative hands-on activities, this workshop will give you the opportunity to assess the current level of testing maturity within your organization in terms of people, process and technology, determine your target level, and set up a plan that will put you on the road to getting from where you are today to where you need to be.

About the speaker...
With 25 years in the development of IT solutions and 15 years of testing experience, Susan Herrick is an HP Distinguished Systems Engineer (DSE) and an Enterprise Testing Consultant with the HP Americas Testing Practice (ATP).  Susan has played a key role in developing testing processes, tools, and techniques for the HP Global Testing Practice.  As the Testing Management and Consulting Sub-Capability Leader, she provided oversight and direction to the evolution and delivery of Test Management and Consulting services at the global level.  In the practical arena, she has led or contributed to testing assessments, testing strategy development, and ongoing consulting services for several major clients.

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