Susan Brockley was a software engineer with ExxonMobil for 27+ years working in the areas of quality assurance, testing, requirements, and project management. After her successful career with ExxonMobil, Susan is now an independent consultant. Her background also includes security and controls and requirements management. She has held the Quality Assurance Institute CSQA designation since 2002 along with a Master’s Degree in Software Engineering from the University of Texas. Susan is a guest lecturer at the University of Texas for a course on Measures and Metrics and has spoken at Quality Assurance Institute Conferences in Chicago (Usability – What you Need to Know to Begin Testing NOW) and Toronto (A View from the Back Seat – Past, Present, and Future Thoughts on Test Management).