Rebecca Staton-Reinstein, Ph.D., CSQA, has a track record of helping companies reduce costs, improve quality and productivity, and increase customer satisfaction for software-related efforts. She works with IT organizations to execute plans to improve bottom-line results dramatically through engineering successful processes and establishing business-oriented measurement. She works with technical and managerial staff to discover and eliminate hidden costs. She helps technical professionals develop their leadership and management potential and established IT leaders enhance their effectiveness and business results. She has established three QA organizations successfully and works with an international client base to implement successful customized solutions for their unique challenges. She is the author of two books on improving software quality and three books on strategic leadership and planning.