Michael Baldwin has been the Global Quality Manager of Northern Trust for 3 years. Prior to Northern, Mike spent 28 years working across the business, operations, and technology, developing a well-rounded perspective on all the dynamics of quality. Mike has managed development, business analysis, project management, and now has more than 20 years of experience working in Quality and Technology Transformation roles. Mike used to be a CFP, PMP, a Series 7 & 63 Licensed Rep., a Life, Health, and Accident Insurance licensed Salesman. He is now a leader who attracts talent and motivates with compelling vision and mission to make a difference. Before leaving JPMorgan Chase, Mike worked in the Chief Development Office (CDO) running the Chief Quality Office for the firm. This was a central organization charged with advancing the Testing and Quality practices across the organization. With a modest $13MM budget, Mike led a team which re-defined the Quality career path at Chase, creating the roles of Quality Director and Chief Quality officer leading a population of over 5000 testers. These leaders worked with the CDO to advance testing alongside development, adopt development strategies and principles, and deliver efficiencies and optimization of greater than 50% regularly. It was working across such a large organization like Chase that Mike adopted a love for data and a commitment to using it to drive decisions.