Half Day Tutorial: Connecting Better with Customers and Employees for Improved Results

Have you ever felt the disconnect between your desired result and the requirements you have given to your employees or customers?  Or been in a performance review where the majority of time was spent discussing your need to improve your communication skills or results?  If you have ever wondered what your core communication competencies are and how to build on and improve them, Jennifer Bonine shares a toolkit to help you do just that. This toolkit includes a personal assessment of your communication competencies and strategies such as mind maps to improve communication and connectedness. Join Jennifer as she explores a set of eight dimensions of successful communicators , provides suggestions on how you can improve competencies that are not in your core set of strengths, and describes techniques for leveraging and building on your strengths. These tools can help you become a more effective and valued leader in your organization. Exercises help you gain an understanding of yourself and strive for balanced leadership through recognition of both your strengths and your “development opportunities.”

Learning Objectives:

  • Effective communication strategies to connect teams
  • Activities to enhance connectedness of the team
  • Understanding and removing your blind spots

Tutorial Outline:

  • Connectedness
    –       What is connectedness
    –       Why is it important for employees and customers
    –       Activities to enhance connectedness
  • Communication
  • Bridging communication gaps
  • Leveraging visuals and pictures to communicate messages
  • Four different communication styles
  • Eight dimensions of successful communication

Leadership
Location: TeylersDate: May 14, 2019Time: 8:30 am - 12:00 pm Jennifer Bonine