Outcome is one of the new buzz words and is central to aligning organizational or project visions and goals to measurable expectations. Many organizations continue to struggle with how best to define both the service and outcomes governing testing relationships. Questions of interest are: What are good outcomes for a testing organization? Are outcomes in agile development different from outcomes in more traditional programs? How can outcomes be used for optimum benefit? Defining outcomes: what, how, and why should you? Is there a relation to service level agreements? Clareice and Clyneice Chaney will provide practical and valuable information along with examples for viable testing service outcomes and their use in today’s world. Well aligned and quantifiable outcomes can provide benefits to both the service provider and the customer.