Susan Brockley has over 27 years of software engineering experience with ExxonMobil working in the areas of quality assurance, testing, requirements, and project management. She is currently a Business Analyst in the IT Center of Expertise. Her background also includes security and controls and requirements management. She has held the Quality Assurance Institute CSQA designation since 2002 along with a Master’s Degree in Software Engineering from the University of Texas. Susan is a guest lecturer at the University of Texas for a course on Measures and Metrics and has spoken at Quality Assurance Institute Conferences in Chicago (Usability – What you Need to Know to Begin Testing NOW) and Toronto (A View from the Back Seat – Past, Present, and Future Thoughts on Test Management).