Full Day Class: Becoming an Influential Test Team Leader

Test team leadership has many unique challenges and many test team leaders (especially new ones) find themselves ill-equipped to deal with the problems they face on a daily basis. The test team leader must be able to motivate and influence people, while keeping the test on track with time and budget constraints. This class is for people who have been thrust into the role of test team leader or people who have been in a test team leadership role and want to hone their leadership skills.

The morning session will focus on how to grow as a leader and how to influence your team and those around you. You will learn how to become a person of influence, deal with interpersonal issues, lead your team to work as a team, and how to influence your team in building their skills and value.  The afternoon session will focus on influencing those outside of your team. You will learn how to communicate your value to management, how to stand firm when asked to compromise and how to improve by learning from successes and failures. Finally, you will develop your own action plan to implement the things you plan to do to grow as a leader.

Learning Objectives:

  • Learn how to lead a lead a team by personal influence
  • Mentor your team members to become leaders
  • Market testing and software quality to the rest of the organization, especially management
  • Motivate your team
  • Get the most value from each member of your team
  • Solve the right problems
  • Measure your progress
  • Evaluate your team members
  • Understand how to learn from your experiences

Class Outline:         

  • What is a Leader?
  • How to Grow as a Leader and Person of Influence
    • Building Relationships
    • Maturing as a Leader
  • The Role of Credibility as a Tester and Leader
    • Building Credibility
    • Keeping Credibility
    • Damage Control – Rebuilding Lost Credibility
  • Exercise – The Testing Apprentice
  • The Top Ten Challenges of Software Testing
  • Exercise – Self-Assessment
  • Influencing Your Team
    • Seven Ways to Multiply Team Value
    • More About Mentoring and Apprenticeships
    • Exercise – Sharing Your Knowledge
    • The Coaching Model
    • Dealing With Weak Links
    • Building Your Team’s Skills – Training vs. Learning
    • Exercise – Self-Assessment
    • Conflict Resolution
    • Exercise – Conflict Resolution
  • Influencing Those Outside Your Team
    • Communicating with Purpose and Clarity
    • Being an Advocate for Your Team
    • Exercise – The Deadline
    • Knowing When to Make Your Message
    • Knowing How to Make Your Message
    • Exercise – The Pitch
  • Influencing the Process
    • Learning from Defects
    • Learning from Active Feedback and Failure
    • Process Improvement without Process Improvement Models
    • Becoming an Agent for Change in Your Organization
    • Starting Small – The “Skunkworks” Approach
    • Celebrating and Rewarding Success
  • Creating Your Action Plan
    • Identify Your Goals (short-term, mid-term and long-term)

Location: Live Oak Date: May 21, 2018 Time: 8:30 am - 4:30 pm Randy Rice