Susan has spent 20+ years managing large-scale Program and Quality Assurance programs in both new ventures and global Fortune 500 companies. She brings with her vast experience spanning the financial, healthcare, and retail domains. She has led corporate initiatives in business optimization, onshore-to-offshore transitions, and QA enterprises including SDLC management, automation, and performance. Susan’s expertise in industry-best practices and project execution has helped companies to achieve their goals. Her proven experience includes implementing lifecycle disciplines through change management, sharply reducing budget variances related to estimation techniques, improving performance of tiered applications, introducing new disciplines for UAT execution to achieve improved quality and business workflow processes, and devising calibration methods to measure these achievements.