Carolyn Swadron is Senior Manager, Quality Assurance & Quality Control for Digital Strategic Initiatives at Canadian Imperial Bank of Commerce. She leads a team of testing professionals who certify online and mobile banking applications on a wide variety of devices. Carolyn is a member of the Canadian Information Processing Society and holds Information Systems Professional and Information Technology Certified Professional (International Professional Practice Partnership Professional) certifications. She has an Honors BSc. in Applied Mathematics from the University of Toronto. Carolyn is an active member of CIBC’s QA Council and has a strong commitment to continuing education and training. Her experience includes people change management, quality assurance, process engineering, project management, development support, methodologies and standards, CMM, application development, and teaching ecommerce at the college level.