Full Day Class: Test Leadership – Problem Solving

This one day course focuses on developing problem solving skills given the ongoing challenges facing testing leaders. Challenges including unrealistic project mandates, delivering bad news, doing more with less, team morale and inspiration, the perceptions and misconceptions of testing, leading change, and more. Real world examples and specific techniques for tackling these challenges will be explored. A combination of lecture, facilitated discussion, and experiential techniques will provide attendees opportunity to share their experiences and add to what they’ve learned.

Learning Objectives:

  • See beyond the obvious and find opportunities within every problem
  • Apply the 4 Most Effective Ways Leaders Solve Problems as defined by Glenn Llopis, to testing specific challenges:
    • Transparent Communication
    • Breaking Down Silos
    • Partnering with Open-minded People
    • Solid Foundational Strategy
  • Developing the positive perspective to tackle problem solving on a daily basis
  • Recognize your current leadership strengths and weaknesses for problem solving
  • Apply lessons learned in the workshop to a current organizational challenge

Course Outline:

  • Seeing Beyond the Obvious with a Lens of Opportunity
    • Seeing the underlying problems and the opportunity to make changes to improve the state of testing for your team. Many challenges facing today stem from fundamental issues that need reflection and action.
  • Identify the 4 Practices to Problem Solving:
    • Transparent Communication
      • Finding your voice and be able to align your communication with the needs of the testing stakeholders.
    • Breaking Down Silos
      • Seek to understand the problem impact across the project team and/or organization. Pressures often cascade and land on the test organization as a result of many organizational or project dysfunctions.
    • Partnering with Open-minded People
      • Identify the right people to align with and influence change. This includes people within your testing team and across the project team and/or organization.
    • Solid Foundational Strategy
      • Learn to avoid quick knee jerk reactions and seek a strategy that will improve the state of testing for your team in both the short and long term. Prepare yourself that change may need start with you. Letting go of “best practices” and evolving our methods can be scary.
    • Developing the positive perspective to tackle problem solving on a daily basis
      • Tackling problems on a daily basis can be exhausting. Develop the perspective and skills to handle the ups and downs.
    • Recognize your current leadership strengths and weaknesses for problem solving
      • Identify the successes of your past and opportunities for increasing your problem solving success rate.
    • Apply lessons learned in the workshop to a current organizational challenge
      • Face a current organizational challenge and collaborate with fellow participants to identify problem solving approaches.

FULL DAY CLASS LEADERSHIP
Location: Date: April 18, 2016 Time: 8:30 am - 4:30 pm hs-Lynn_McKee Lynn McKee