Leading Indicators of Quality: Driving the Conversation & Managing Risk

Quality is not judged by defects alone. When you watch closely, you can identify, monitor and act on issues long before a defect appears. If you’ve ever hoped for a more proactive approach to quality, this session is the one for you! Leading indicators of quality abound if you are willing to look for and track them. In this session we’ll discuss options for getting out ahead of quality – what factors might you chose to track, how you can make the indicators visible to those who care and how can you connect the indicators to metrics that you already measure on your teams? You’ll leave this session prepared to jump start the quality conversation and ready to track leading indicators of your own choosing. You’ll be ready to tell the quality story in your organization so that associates and leaders alike can understand the current state of quality and act to improve it.

Learning Objectives:

  • Defect counts are trailing, not leading, indicators of quality
  • Making leading indicators of quality visible allows common understanding and action
  • Connecting leading indicators to metrics is an art, not a science, but it provides value to the whole organization

Location: Date: April 22, 2016 Time: 10:00 am - 11:00 am hs_Dana-Dietz Dana Dietz hs__Sorroya_Carder Sorroya Carder