Quality is not judged by defects alone. When you watch closely, you can identify, monitor and act on issues long before a defect appears. If you’ve ever hoped for a more proactive approach to quality, this session is the one for you! Leading indicators of quality abound if you are willing to look for and track them. In this session we’ll discuss options for getting out ahead of quality – what factors might you chose to track, how you can make the indicators visible to those who care and how can you connect the indicators to metrics that you already measure on your teams? You’ll leave this session prepared to jump start the quality conversation and ready to track leading indicators of your own choosing. You’ll be ready to tell the quality story in your organization so that associates and leaders alike can understand the current state of quality and act to improve it.