Culture of Quality: Integrating QA in the SDLC

The Culture of Quality program plays a strategic role in implementing best practices to achieve quality excellence through collaboration with our IT and Business Partners. The objective of a Culture of Quality Program is to support the IT Enterprise by incorporating Quality Assurance into the SDLC process during the project stages. It will maximize performance in the production environment, will increase business and technical partner satisfaction, and reduce redundancy and waste during the testing cycle. This has included process improvements such as Risk-Based Testing, Entry/Exit Criteria, Metrics, Professional Development, and Consistency in Quality Center usage and a common QA Terminology. Implementing a Culture of Quality will require the support of various IT organizations as you verify and improve processes, standards, execution, and measurements. Our journey started in 2014-15 with the formation of workgroups focused on improvement. We continue to learn through development of metrics. Find out how we’ve succeeded in process maturity and continued promotion of a Culture of Quality, and how we’ve impacted our QA teams and IT/Business Partners.

Learning Objectives:

• Continuing the implementation and promotion of a Culture of Quality, and measuring our impact of change with our organization and partners
• Continuous learning and improvement through development of metrics, and professional development, including a monthly ‘QA Learning & Professional Development’ series. Learn how we identified what metrics to track and where we were lacking data
• Creating a cycle of internal and external feedback for continuous improvement