Estimates and customer satisfaction are intertwined because they set expectations. Estimates set the development team’s expectations about resources that will be available to deliver the project, including effort, people, and calendar time. From the customer’s point of view, an estimate will generate expectations about what will be delivered, when it will be delivered and what the project will cost. The dark side of estimation is that once an estimate is even whispered, it quickly become set in stone and gains the power to dissatisfy. Learning to estimate better yields better relations whether you are estimating value, coding or testing! This one-day course focuses on providing QA managers, test analysts, and test automation engineers with an in-depth understanding of the principles and methods of estimating leveraged in an Agile development environments through a combination of lectures with hands on technique practice.