Quality Assurance Institute, Inc., (“QAI Global”, “QAI”, “QAI Global Services”, “QAI Global Institute,” “we” or “us”) owns and operates the QAI Quest Websites (together, the “Site”) on behalf of itself and its subsidiaries (“QAI Companies”) around the world to provide information and online services to its users. This Privacy Policy (this “Policy”) describes how we collect and use information related to the “Site”. This Policy does not apply to the practices of companies that we do not own or control, to persons we do not employ, or to Websites we do not own or operate.

By accessing, browsing, or using this Site, you acknowledge that you have read, understood, and accepted the practices described in this Policy. QAI reserves the right to alter this Policy at any time by posting the amended Policy on the Site. This Policy was last revised on January 25, 2016.

Information Collected

QAI collects the e-mail addresses and other contact information you provide when you send us e-mail messages, complete a registration form or other submission form, or request or buy goods, services, or other information from us. QAI uses this information to provide you with services, or information that you request. When visitors specifically request information from us through the Site, QAI may use your information to provide you with information reports as well as information about services offered by QAI Companies. To stop getting general e-mails or communications from QAI, simply tell us so in a reply to any e-mail we send you.

Protection of Your Information

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Use of “Cookies”

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Fire Fox, Chrome, or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Sharing and Disclosure of Information

QAI does not sell, trade, or otherwise transfer to outside parties your personally identifiable information, except as described below:

  • Website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
  • Third parties providing services to you pursuant to your agreement with QAI, or QAI Companies or as may be required by law.
  • With companies in the course of business transfers where customer and user information is one of the transferred business assets. If any QAI Company or substantially all of any QAI Company’s assets were acquired, such information would be one of the transferred assets.
  • QAI may also disclose information when we believe in good faith that the law requires it or for the protection of the legal rights of QAI or QAI Companies or its affiliates, customers, or suppliers, other users of this Site, or the public; or in order to respond to claims that any content violates the rights of third parties.
  • QAI may disclose aggregated information to third parties for marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to identify you.

Opt-out, Remove or Modify Information You have Provided

Any email that you receive from us will include an “unsubscribe” option located at the bottom of the email. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Your Rights

You may review and approve the information collected about you in our database upon request. Upon request, we will remove information from our customer database or change/correct personal information that you state is erroneous.


Please note that all information you provide to us may be transferred anywhere in the world for the purposes of processing by QAI and its affiliates. You expressly consent to such transfers and other processing of the information in accordance with this privacy policy.

External Sites

This Site may feature links to external websites. QAI is not responsible for the privacy practices or the content of any external websites. Accordingly, we recommend that you review the privacy policy of any external websites that you may enter from this Site.


Kindly contact us for any questions or clarifications regarding this policy. By using this Website, you consent to the collection, use, and transfer of your personal information as described in this Policy.


QAI will be recording video, audio, and images throughout the QUEST Conference and EXPO. By registering for QUEST, you grant QAI unlimited rights to use your likeness for informational and promotional purposes including, but not limited to, websites, email correspondence, video and/or audio productions, newsletter, or other printed or electronic communications.